01606 55 88 66
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Mobile Reborn is your trusted destination for refurbished products. Inspected and tested to work and look like new.

We perform a full diagnostic and cosmetic tests, All products show no signs of wear or visible cosmetic imperfections when held 12 inches away. Batteries have at least 80% capacity relative to new.

Every refurbished and pre-owned phone we sell is Unlocked Sim Free, so you can use it on the network of your choice. This also means there are no contract tie ins from us, you’re free to use your phone how you like, for yourself, gifting it, or even selling it on. Its up to you!

As your buying a refurbished, you’re also helping the environment! Going Green can sometimes be expensive, but with Mobile Reborn when you buy our refurbished, you will actually be saving cash compared to buying to new.

 

Deliveries.

Free delivery refers to the Royal Mail Tracked 48 Hour service only. Customers are able to change the delivery method when paying the appropriate courier charge, which will be displayed at checkout. We use Royal Mail  to offer various options to suit when you need your purchase delivered.

A summary of these can be found below.

Delivery Option

Delivery Time

Cost

Standard (Royal Mail Tracked 48 Hour)

2-3 Business Days*

FREE

Premium (Royal Mail Tracked 24 Hour)

1-2 Business Days*

£4.99

All orders received up until 4pm will be shipped same day.

 

Returns.

No-Quibble Returns. Just let our friendly team know what’s wrong by either calling 01606 55 88 66 or dropping us an email to returns@mobilereborn.co.uk and we will process your enquiry and let you know how to return the phone to us. Once we receive it, we’ll replace or credit your device within 2 working days.

Sounds fast? It is. We do everything in-house, which is why we can process returns so quickly.

 

Money back Guarantee.

If you are not 100% happy with the device you have purchased we offer a 28 day money back guarantee. 

As long as you send us back your phone in exactly the same condition as you received it we will refund in full.

Warranty.

Free 12 month Warranty which begins as soon as we dispatch your phone.

What’s is covered?

  • Technical defects
  • Faults caused by improper workmanship or materials

What is not covered?

  • Accidental damage
  • Damage to screens, body and surrounds (inc. fading and discolouration)
  • Liquid damage
  • Issues caused by third party software
  • Any components added since the item was originally sold to you

How to Claim.

To make a claim, simply email us detailing the nature of the issue along with your IMEI number and we’ll send instructions on how to return your device.

Please note: Your warranty will be void if we find evidence that the item has been opened up in any way that might have affected the device.

Please ensure you package the product securely as we cannot be held responsible for any damage caused during transit.

When we receive your item it will be inspected and the issue will be diagnosed. If the problem isn't covered by the warranty, or if the warranty has been voided (for example if the item has been accidentally damaged) we will return the item to you.

If the problem is covered by the warranty, our technicians will attempt to fix the issue and return your item to a fully working condition. If we are unable to fix the issue, we will supply a replacement device of the same description. Your fixed or replacement device will be sent back to you within 2-3 working days of receipt and will be sent by our chosen courier provider. 

In the event that we’re not able to fulfil either a replacement or repair, a refund will be processed.