Got a question?

Haven’t received your order confirmation email? Not to worry this could be due to a couple reasons:

It might be taking a little longer for your order to be processed and for the confirmation email to be sent. Please allow up to 2 – 3 hours for the email to be received.

In some cases, our email may have fell in to your spam or junk folder, please check these folders to see if the confirmation email is there.

If you’ve checked the above points and still haven’t received your confirmation email, please contact our customer support team, and they will assist you in resolving the issue.

If your order is still being processed and has not yet been shipped, you can cancel it directly through your account on our website. Simply log in, go to your order history, and select the order you wish to cancel. Follow the prompts to complete the cancellation.

If your order has already been shipped, you will not be able to cancel it. However, you can still return the item once it arrives. Please refer to our Return Policy for instructions on how to return a shipped order.

If you encounter any issues or if you’re unsure about the status of your order, our customer support team is here to help. You can reach out to us on  01606 558866 or support@mobilereborn.co.uk

We believe every device should be available to meet anyones budgets, which is why our grading process is simple with no gimmicks, no small print, no bull…Our devices are available in four grades; good, excellent, pristine and pristine plus.

Good:

This device will show signs of usage from light, moderate scuffs and scratches to more substantial cosmetic blemishes. The phone will work like any other device and will have gone through a series of rigorous tests to ensure it is fully functioning.

Excellent:

This device may show very minor signs of use, from small and minor scratches to slight marks on the body of the device. Generally speaking this device will be in very good condition with a guaranteed minimum battery health of 80%. Like all of our devices, it will work like any other phone and will have gone through a series of rigorous tests to ensure it is fully functioning.

Pristine:

It is our guarantee that a pristine device will look and feel brand new with no scratches or blemishes. With a minimum battery capacity of 80%, it is a great way to get your hands on the latest device, save money AND help the planet without compromising on cosmetic quality!

Pristine Plus:

Pristine Plus devices are the highest quality available on the refurbished technology market! With 100% battery capacity guaranteed, they truly look, feel and operate as good as new.

You not only get a phone that is as good as new, for just an extra £20 you also get over £40 of accessories; a free screen protector, phone case AND wireless charging pad.

All of our devices are guaranteed a minimum battery capacity of 80% to ensure you receive a device that can function for many years to come with full capabilities.

However, our Mobile Reborn exclusive grade; Pristine Plus, delivers 100% battery capacity for only £20 more.

Non of our devices come with a SIM card or contract. Every device is unlocked to allow you to choose the best plan for you with whichever network you choose!

✓ Your shiny new, fully tested device

✓ 12-month repair or replace warranty

✓ Lightning to USB cable

✓ Sim pin

✓ 1 tree planted

Want to keep up to date with new stock? Sign up to our newsletter to be the first to know when new products drop.

Enjoy free next day delivery on all purchases £350 and above. For orders that are less than £350, there is a £3.95 charge for next day delivery. 

Upon dispatch you should have received an email containing a tracking number. You can use that number to track your parcel here.

If you are struggling to locate your parcel, have no fear, our team are here to help. Simply email support@mobilereborn.co.uk or drop us a message via live chat.

All orders placed before 4.30pm are shipped on the same day for next working day delivery. Any orders placed after 4.30pm will be shipped using the same service the following working day. This excludes bank holidays.Read more about our full delivery policy here.

Absolutely, you can make changes to your delivery address as long as your parcel has not yet been dispatched. Once the parcel is on its way, we unfortunately lose the ability to alter the delivery address or recipient.

If you need to make changes, please contact us as soon as possible and we'll be happy to assist you!

Unfortunately we currently only ship within mainland UK.

Once we receive your return, your refund will be processed within 10 business days. All refunds will be credited to the original payment method used for the purchase. 

If you need any further assistance, please don’t hesitate to contact our customer service team.

We strive to provide a seamless shopping experience, including a hassle-free returns process.

All our returns are free for our customers. If you're not completely satisfied with your purchase, you can return it within our 30 days return period at no additional cost. Simply follow our easy return instructions, and we'll take care of the rest.

If, for any reason, you feel that our product did not live up to your expectations, we offer a no-hassle 100% money back guarantee for 30 days.

If you wish to return your item, Simply contact our customer service team via our live chat, or you can call us on 01606 558866

You will receive your prepaid label via email. Please ensure that you print your label and attach it to the front of your parcel, so you can drop it off at your local post office or DPD depot.

Please ensure that you keep hold of your return receipt until your return has been received and processed.

If you have forgotten your password and can’t access your account, don’t stress it happens to the best of us, you can easily reset your password here.

Enter the email address you used to create your account and an email will be sent to you to reset your password.

If you have any questions or need any help, don’t hesitate to contact our support team!

We apologise for the difficulties you're experiencing on our website. Kindly email our Customer Service team at support@mobilereborn.co.uk, with a description or screenshots of the issue, and one of our team members will promptly investigate.

All of our devices come with a 12 month repair or replace warranty.

What the warranty DOES cover:

✓ Faults and errors due to parts / materials used

✓ Technical defects that stop everyday use of the device

What the warranty DOES NOT cover:

✗ Water Damage

✗ Accidental Damage

✗ Smashed Screen or Case

✗ Any Third Party Damage / Refurb

✗ Software Defects

✗ Locked devices

Full information about this can be found here.

The Consumer Rights Act 2015 states you are eligible to return a purchase item by notifying us within 14 days of purchase. However, here at Mobile Reborn, we feel that 2 weeks isn’t a very long time to get to know your new device, which is why we offer a full 30 days! Discover more here.

We like to say an extra thank you for choosing Mobile Reborn, which is why you can choose from one of four accessories to compliment your new device completely FREE of charge!

We like to switch things up as often as possible by bringing you new and exciting gifts to chose from, but we are always open to suggestions! Drop us a message or DM us on Instagram @mobilereborn

*Minimum spend of £109

Yes, we do offer wholesale options! Please provide us with more details about your business and the volume of products you're interested in, and we’ll be happy to discuss pricing and availability with you. You can contact us directly here or call us on 01606 558866.

Yes, we do! At Mobile Reborn, we value partnerships and collaborations. If you're interested in becoming an affiliate, we'd love to hear from you. Please reach out to our team here with your proposal or any questions you might have about our affiliate program. We're excited to explore the potential of working together!

Our customer service opening hours are 9 am till 5 pm.

Unfortunately, we don’t operate during the weekends however you can still drop us an email and we will get back to you asap on the next working day!

If you have any questions or need any help, don’t hesitate to contact our support team!

You can call us on - 01606 558866

You can get in touch via email - support@mobilereborn.co.uk or drop us a message via our live chat.